For you
Ember uses what you tell it to respond, keep context, and write it down as one page: your Ember.
Plain-language privacy guide
Privacy on Ember
Nothing you tell becomes a public post. Three different things happen to what you tell Ember — for you, informing Ember, and between people — and each has its own switch.
Informing Ember isn't publication. Your identity, conversation recording, transcript, and contact details are not shown to another user. No one can read your Ember unless you separately say yes, and it is never placed in a public feed, directory, or search result.
Four different things happen to what you tell Ember
Each follows a different rule. "For you" is part of using the service. "Informing Ember" is on by default and can be turned off in Settings. "Between people" never opens by default: Ember asks you once, per Ember, and no one reads it before you say yes. "A question for people" only goes out if you say yes to it, and carries nothing of who you are.
Informing Ember
Unless you turn this off, eligible versions of your Embers, with identifying details removed, may help Ember understand and respond to people in similar situations. This can shape what Ember notices, considers, or brings into a conversation. Your Ember itself is not shown or quoted to another person through this use.
Between people
No one can read your Ember unless you separately say yes. When an Ember of yours holds something that could help another person, Ember tells you what it saw and asks you once. Only if you say yes may it offer that Ember to someone standing where you stood; they read it in your words, never learn who you are — and you can close it again anytime.
A question for people
When your conversation comes to a question only other people's own experience can answer, Ember may offer to carry it. If you say yes, an AI writes the question in one or two sentences with nothing of who you are, and it goes to a few registered people whose experience stands near it. Their answers come back to your conversation and to a private question page. If you are the one asked, your answer goes to the asker exactly as you wrote it, is also shown to the few others asked, and is read by the asker's Ember; no one learns who you are.
Where what you tell goes
Conversation, your Ember, what informs Ember, an Ember you let Ember share, a question Ember carries for you, and public Places are different layers with different visibility.
You tell Ember
Speak or write in your own words. Messages, recordings, and transcripts are processed so Ember can respond.
You receive your Ember
What you told comes back as a private, first-person page that you can keep and revisit.
It may inform Ember
Unless you turn this off, a structured version of an eligible Ember — identifying details removed — helps Ember understand similar situations in other conversations. No one reads it.
Ember may ask to share it
If your Ember holds something that could help another person, Ember asks you once. Only if you say yes may it offer that Ember to someone standing where you stood, and you can close it again anytime. Your experience may also stand on a generalized Place on the shared tree, which shows no personal words or identity.
Public Places, private lives
What the shared tree reveals
A Place is a generalized human situation, not anyone's post. It can show a title, a short description, nearby situations, and how many people have stood there. Once five or more people stand at a Place, its page can also answer a visitor's question about what they went through and keep a short week-by-week note. Both are written by an AI from the de-identified versions of the Embers of the people who stood there — anyone who turned the switch off is left out — and every sentence about people must be true of at least two different people; what only one person told is left out. Place pages are public and indexed by search engines, so questions visitors type there are checked before they are kept, and no one's words, name or Ember is ever shown.
SituationA generalized title
ContextA non-personal description
CountHow many people stood there
Nearby PlacesRelated situations on the tree
Sharing is asked about, one to one, and yours to close
Ember asks you once, per Ember, and nothing moves until you say yes. What is offered is one Ember to one person, in your words; it never goes into a feed or a search.
Ember reads it once more
After your Ember is written, Ember reads it once more, looking for something that could genuinely help another person. If it finds nothing, the Ember is simply kept and you are not asked.
Ember asks you once
It tells you what it saw and asks whether people it can help may read this Ember. You can say yes, not this one, or don't ask me again. Say no and nothing moves.
Someone standing where you stood may read it
When Ember is talking with someone standing where you once stood, it may offer them your Ember. They choose whether to read it; it is never in a feed, a directory, or a search.
One person reads one Ember
In your words, without your identity, recording, transcript, or contact information. The reader may leave you a note or a thank-you, and you may write back; neither of you learns the other's name, and you can close the Ember again anytime.
Private from an audience does not mean invisible to the service
Oriscen and its service providers process information needed for AI responses, voice and transcription, security, moderation, support, and other functions described in the Privacy Policy. Avoid including identifying or confidential information you do not have the right to provide.
Your controls
Available rights depend on where you live. The formal policy explains access, correction, deletion, portability, opt-out choices, retention, and verification.
Say no, or close it again
Ember never opens an Ember without asking its owner. Say no when it asks and nothing moves; if you said yes once, close it again anytime from the Ember's own page, or turn it off for all of your Embers in Settings.
Stop your Embers from informing Ember
One switch in Settings — Help Ember understand similar situations — stops this for all of your Embers from then on, including on public Place pages. Embers that reveal health, religion, or other legally sensitive information are not used this way unless you turn it on for that Ember yourself, on its own page — the switch there stays off until you do.
Keep your words out of model training
A second switch in Settings — Help improve Ember's models — keeps your conversations and Embers out of any training or evaluation data from then on. You can also email contact@oriscen.ai and we record the same choice on your account. We do not sell personal information.
Report an answer
If a question Ember carried for you brings back an answer that should not be there, or you were asked a question and another answer shown to you crosses a line, tap Report on it. It is hidden for you right away and our team reviews it and can take it down for everyone. Answers are also checked once, before they are saved, for contact details, names and anything aimed at a person.
Make a request
Contact contact@oriscen.ai about privacy rights available in your jurisdiction.
Questions about privacy
Does talking to Ember make my words public?
No. Your Ember is never published as a public post, and no one can read it unless you separately say yes. A public Place shows only generalized situation information and an aggregate count.
Does Ember use my Ember when it talks with other people?
Yes, unless you turn it off: eligible versions of your Embers, with identifying details removed, can help Ember notice what matters in a similar situation. It shapes what Ember understands; it never lets another person read your Ember or identify you.
What does "identifying details removed" mean?
Only a structured version of the experience is used — what happened, what the person was caught on, what they did and what came after — written without names, employers, places, or other details that point to a person. Your account still holds your Ember; the version that informs Ember does not carry who you are.
Can people browse my private Ember?
No. Public Place pages are not directories of private Embers, and there is no list of questions or answers anywhere on the site.
Who sees a question Ember carries for me, and who sees my answer?
The question goes, with nothing of who you are, to a few registered people whose experience stands near it; only they and you can open its page. If you are asked and answer, your answer is shown to the asker, to the few others asked, and to the asker's Ember, never with your name. It is saved as you wrote it. You cannot edit or delete it afterwards, but anyone shown it can report it and our team can take it down.
Is the AI's de-identification perfect?
No. An AI removes names, places and other identifying details when it writes the version used to inform Ember and Place pages, and Place pages add the rule that every sentence must be true of at least two people. An unusual experience told in great detail could still be recognizable to someone who knows you, so leave out what you would not want recognized, or turn the switch off.
Does Ember ask me before anyone reads my Ember?
Yes, every time. Ember asks you once for each Ember it would share; only if you say yes may it offer that one Ember to someone standing where you stood, and you can close it again anytime.
What does the reader learn about the teller?
They read that one Ember, not the person's identity, recording, transcript, or contact details. A note passes through Ember, without names; neither can directly contact the other.
Does private mean Ember processes no data?
No. Ember and its service providers process data needed to operate the service. See the formal Privacy Policy for the complete terms.
Is a related Ember professional advice?
No. It is a first-person account from someone describing what they say they lived.
Is this the legal Privacy Policy?
No. This is a plain-language product guide. The formal Privacy Policy is the controlling document.
Know the path before you begin.
See the complete product flow or read the formal policy before telling Ember something personal.
Ember is an AI-powered service, not a live human listener, therapist, crisis counselor, or emergency service.
